The Fastest Growing Services Offered By MSPs In 2022
We asked MSPs on this year’s Managed Service Provider 500 list to tell us what services are seeing the most growth in demand from their clients this year. Here’s what some of them had to say.
The Service Economy
Because Managed Service Providers work closely with their clients to meet their rapidly evolving IT needs, a check of the technologies and services customers are demanding from MSPs provides a glimpse into where IT needs are heading.
As part of the 2022 MSP 500 project, CRN asked managed service providers to tell us which are the fastest growing services they offer.
Not surprisingly, many MSPs cited various cybersecurity products and services as topping the most-in-demand list, including Security Operations Center (SOC), managed and extended detection and response, zero trust security, dark web monitoring and virtual CISO, among others.
MSPs are also seeing heightened demand for services and expertise around Microsoft Office 365, VMware Cloud, robotic process automation, digital transformation, custom software development, workflow automation, and software-defined data centers, to name a few.
Here‘s a sampling of the responses that 30 MSPs provided. Some have been edited for clarity. (Also check out the rundown of emerging technologies in which MSPs see big opportunities.)
Red Level
David King
President and CEO
Cloud security services and managed security is our fastest growing service. We are currently expanding our security service team to meet the demands needed by our clients. The strength and complexity of cyberattacks are increasing. It‘s important for our clients to say protected from malware, phishing, software vulnerabilities, ransomware, and denial of service. We are managing their security and providing training to ensure their data, business, and reputation are protected.
Effectual
Robb Allen
CEO
Managed VMware Cloud on AWS.
Omega Computer Services
Bill Wisser
President
We are still growing a ton with our managed service offering. Our HaaS [Hardware-as-a-Service] plan is up almost 30 percent from last year. Business owners are taking the time to understand their technology and to see where they can improve. A lot of that has been on the client hardware side for us. More laptops and docks over desktops.
ArcSource Consulting
Dave Monk
CEO
Co-managed IT services. We are moving upstream to serve larger, established firms and fast-growing startups with targeted security, infrastructure, and advisory services.
ANM
Raminder Mann
CEO
We‘ve built out a standalone software consulting practice around SFDC (software-defined data centers) and RPA (robotic process automation) technologies like Automation Anywhere) that has had triple-digit growth over the last two years. This has also aligned ANM outside of IT to solve complex business process issues.
Happier IT
Lee Vaniderstine
CEO
Cybersecurity, by far. Particularly MDR [managed detection and response] and EDR [extended detection and response]
Allied Technology Group
Matthew Humphries
Managing Partner
Advanced cybersecurity services offered by our SOC.
LANConnect Systems
Peter Kikinda
CEO
Security far outruns all other services, but in our model that is so tightly woven into our complete managed services platform.
The Miller Group
Brandon Miller
Co-Owner
Multi-factor authentication via Duo. Many of our clients are applying or renewing their cyber liability insurance and many of the requirements include MFA [multi-factor authentication] across the board. We have been utilizing Duo for over two years now and are continuing to find opportunities to make the implementation more efficient and finding abilities to secure more of the applications our clients use.
Superior Support Services
Sarit Singhal
President and CEO
Managed development services – we refer to the service as SSR Fractional Development – offers custom development, advanced software solutions, and business intelligence services for a flat monthly fee. Clients have access and budgeted hours of a fully staffed development department without the cost of staffing each area of specialization. Clients are able to manage budget and workflow to fulfill their organizational needs even when they change mid-project or contract period.
FusionTek
Brian Miller
Founder and CEO
Zero trust security deployments.
Salvus TG
Jeff Metcalf
CEO
Managed security services including EDR, Phishing/cyber training, MFA, darkweb, Liongard Change Management.
Fully Managed
Mark Scott
CEO
Digital transformation and workflow automation across midmarket and enterprise. Digital transformation and increased technology adoption within the senior care vertical of healthcare.
Verus Technology Solutions
Chris Reid
President
Custom software development services.
3rd Element Consulting
Dawn Sizer
CEO
It‘s a toss-up between audio visual for streaming and video, and [business] continuity planning. Both have seen explosive growth for us.
USWired
Robin Hau
CEO
Cybersecurity, including XDR/EDR, Security Operations Center, dark web monitoring, security awareness training, and business disaster recovery.
ASi Networks
Jeff Plumley
President
Managed security services including next generation anti-virus, internal vulnerability scanning, security awareness training, advanced email security, phishing simulation, dark web scanning, and managed firewalls.
Xentric Solutions
George Mkrtchyan
CEO
From network monitoring to cloud, email security and user education, cybersecurity is our fastest growing service. Cybersecurity must be a multi-tiered approach as it impacts the entire lineup of products and services we offer.
Secuvant
Ryan Layton
CEO
Risk advisory/risk program management and threat vulnerability management.
IT Service ArchiTects
Bruce Rosen
Principal and Chief Technology Officer
Cybersecurity cloud offerings, internal and external network security analysis and remediation.
MRE Consulting
Dru Neikirk
Vice President
Cloud technologies have been the fastest growing services for us at MRE Consulting. The pandemic required organizations to embrace these technologies and our proven track record of what we have been able to do for SMB organizations within our region has brought us more opportunities than we previously had because of our knowledge, subject matter expertise, and the ability to be a trusted advisor in this space.
Connecting Point
Scott Warner
President and CEO
Our fastest growing service is our Office 365 licensure through Pax8. As clients grow/change/expand, the Office 365 revenue changes quickly with that. Outside of the Microsoft Suite, our SentinelOne EDR service is expanding quickly across our entire client base.
Great White North Technology Consulting
Paul Brunet
CEO
Our fully-managed IT service, including virtual CIO services, continue to be our fastest growing service. More organizations are seeing the value in leveraging a team of professionals to navigate the technology requirements that drive their business forward.
Fuse Networks
Travis Thom
CEO
Our Cloud Solutions Provider (CSP) service with Microsoft 365 has seen significant growth over the last year as remote workforces continue to require different collaboration solutions and enhanced security. This has allowed us to engage in higher level strategic conversations with leadership around the need for an MSP and introduction to our Fuse Advantage program.
GuidePoint Security
Michael Volk
Founder and Managing Partner
While GuidePoint has seen tremendous growth in a variety of expanded offerings and security consulting, the company‘s fastest growing service involves identity and access management. In addition, GPVUE leverages GuidePoint’s expertise across a wide range of cybersecurity disciplines to provide an integrated program that ensures organizations have a realistic, continuous view of their security posture.
J&B Technologies
John Kistler
Business Owner
Remote help desk and IT support for desktops/laptops/macs.
Optimal Networks
Heinan Landa
Founder and CEO
Endpoint detection and response. Any client or prospect that we recommend it to has normally taken our advice.
Guardian Computer
Jean Prejean
President
Our fasting growing service is a comprehensive security solution for SMBs.
Advizex
CR Howdyshell
President
IT help desk was newly added to our portfolio this fiscal year. We have seen that business grow exponentially since bringing it in-house. We have even added additional resources to our staff as we have been signing multiple managed services contracts in that space.
eSentire
Kerry Bailey
Owner, CEO
Overall, eSentire‘s multi-signal MDR is our fastest growing service and MDR for Endpoint is our fastest growing solution out of all our MDR signal services. A close runner-up is our new Digital Forensics and Incident Response service, which makes the security industry’s first four-hour, remote threat suppression SLA available to organizations globally.